Patients and caregivers are a vital part of their care team. Knowing and upholding your responsibilities helps us to deliver the best possible care.
You have the responsibility to:
- Give accurate clinical/medical and contact information and to notify the Patient Management Program of changes in this information.
- Notify the treating prescriber of participation in the services provided by the pharmacy, such as the Patient Management Program.
- Submit forms that are necessary to receive services.
- Provide accurate medical and contact information and any changes.
- Notify the treating provider of participation in the services provided by the organization.
- Maintain any equipment provided.
- Notify the organization of any concerns about the care or services provided.
- Follow the rules involving patient care and conduct. These include U-M Health visitation and no smoking policies.
- Provide us with a complete and accurate medical history. This history includes all prescribed and over-the-counter medications you are taking.
- Tell us about all medications and interventions you are receiving.
- Follow the suggestions and advice your health care providers prescribed in a course of treatment. If your refusal of treatment prevents us from providing appropriate care according to ethical and professional standards, we may need to end our relationship with you after giving you reasonable notice.
- Leave valuables at home and bring only necessary items for the hospital stay. The hospital is not responsible for any or lost or stolen valuables.
- Be considerate of the rights or other patients and U-M Health personnel and property.
- Provide information about difficulties you may have regarding your health care that we may not be aware of.
- Tell us if you clearly understand your plan of care and the things you are asked to do. Make appointments and arrive on time. You must call in advance when you cannot keep a scheduled appointment.
- Meet any financial obligations agreed to with the hospitals and health centers. This includes providing us with the correct information about your sources of payment and ability to pay your bill.
We’re here to help. If you have any questions or concerns about your responsibilities, please call us.