Please call 911 if you are experiencing a life-threatening emergency. For non-life-threatening emergencies, please contact us if:

• You have approximately one week of medication supply and have not heard from our pharmacy staff.
• You have any questions or concerns about your medication.
• You suspect a reaction or allergy to your medication.
• A change has occurred in your medication use.
• Your contact information or delivery address has changed.
• Your insurance information or payment method has changed.
• You need to reschedule or change your delivery.
• You believe your delivery has been delayed.
• You have any questions or concerns about our specialty pharmacy service.

After-Hours Service

Pharmacist team members are available 24 hours a day, 7 days a week to answer your questions. To reach a specialty pharmacist after hours, call 855-276-3002 and follow the prompts to reach the hospital operator. After providing your information to the operator, you’ll be connected with the specialty pharmacist on-call.

Holidays

U-M Health Specialty Pharmacy is closed on all major holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving and Christmas Day. 

Thank you for your interest in the U-M Health Specialty Pharmacy. Please complete the Contact form linked below. A member of our team will determine if you are eligible and contact you within three business days.

Contact Form

We Value Your Feedback

Please share your feedback with Specialty Pharmacy Services and help us to evolve with your growing needs.

Patient Satisfaction Survey 

Patient Complaints, Concerns, or Issues

We want you to be completely satisfied with your care. If you have any issues with your medication, your order, or the service you received, please contact us directly and talk to a team member. Patients and caregivers have the right to complain or make recommendations about pharmacy services by phone, fax, letter or email. 

If you want your concern to be reviewed further, you may contact:

U-M Health 

URAC 

Michigan Department of Licensing and Regulatory Affairs