At the U-M Health Specialty Pharmacy, you’re more than an Rx number. That’s why we don’t just fill orders. We help people manage their treatments and everything that may include.
As part of your specialized care team, we provide personalized service intended to make your treatment as stress-free as possible.
Get your specialty medication in three simple steps:
- Have your provider send the prescription to us
- We will work with you and your insurance to fill the prescription
- Get your medication delivered right to your home when it’s convenient
Continuous care is an important part of specialty medication treatment plans. Expect a call five to seven days before your refill date so you never have to worry about going without your prescription.
Lost your medication? Going on vacation? When you need to, you can call us to get your refill started. We’ll do everything we can to get your medication delivered to you when you need it.
If you have fewer than five days left until your refill is due, please reach out quickly.
Specialty medications can be complex and intimidating. You don’t have to do it alone.
We’re happy to help you:
- Feel confident administering the medication
- Understand your dosing schedule
- Know what to do if something goes wrong
- Recognize side effects and know what to do
- Learn about programs to help you afford out-of-pocket costs
When you have questions about your medications, our expert team is available 24/7 to help. Contact us.
When a manufacturer or the FDA recalls all or some of a medication, we take action quickly. If your medication is affected, we'll work with you, your providers and your insurance to find a new solution.
Call 911 if you are experiencing any life-threatening emergency. Report all adverse (bad) side effects you have from your medication to your prescriber and/or our Specialty Pharmacy team as soon as possible.
Contact the Specialty Pharmacy team as soon as possible. Do not get rid of the medication unless your prescriber or our team tells you to.
Please let us know if we can provide translation services to help you or your caretakers to better communicate with our team.
If you feel that our pharmacy is unable to meet your needs, you’re free to send your prescription to the pharmacy of your choice.
If our pharmacy can no longer service your medication, your prescription will be sent to the appropriate pharmacy (required by your insurance or preferred by you, if eligible). Our team will contact you when the change is made.
Sometimes generic drugs are substituted for brand-name drugs. Your insurance plan may prefer a generic medication, or it may be a way to reduce your out-of-pocket costs. If a substitution needs to be made, we will contact you before shipping the medication.
How to Dispose of Unused Medication
Check with your local waste and trash collection service for instructions on how to properly dispose of your unused medications. You can also visit the Centers for Disease Control (CDC) prescription safety website: CDC.gov/wtc/prescriptionsafety.html
Sharps Containers
Dispose of used needles, syringes and other sharp objects (“sharps”) in a sharps container, provided with injectable prescriptions. You can also use a hard plastic or metal container with a screw-on top or secure lid, such as a laundry detergent container.
Sharps Disposal
Learn where and how to properly dispose of full sharps containers by visiting SafeNeedleDisposal.org
We have answers. Explore common questions, diagnosis-specific inquiries and important details about using our Specialty Pharmacy services.
